Privacy Policy
PERSONAL DATA
At Vision Infrastructure Solutions, we believe in fundamental privacy rights regardless of where you live in the world. We treat any data that relates to an identified or identifiable individual or that is linked or linkable to them as “personal data,” no matter where the individual lives. This means that data that directly identifies you is considered personal data. Data that does not directly identify you, but that can reasonably be used to identify you is also personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.
This Privacy Policy covers how Vision Infrastructure Solutions handles personal data whether you interact with us on our website or in person. Vision Infrastructure Solutions may partner with third parties for services we provide. This Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read third part privacy policies and know your privacy rights before interacting with any such service providers.
PRIVACY RIGHTS
We respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service. Vision Infrastructure Solutions does not sell your data. To help protect the security of your personal data, you must sign in to your account and your identity will be verified. If the Data and Privacy page is not available in your region, you can make privacy rights requests at https://www.visionis.co/contact.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Vision Infrastructure Solutions is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical. If you live in California and are unable to access portions of this Privacy Policy, you or your authorized agent can make a request at https://www.visionis.co/contact.
PERSONAL DATA COLLECTION
At Vision Infrastructure Solutions, we strive to collect only the personal data that we need. The personal data we collect depends on how you interact with us. Descriptions of how we handle personal data for certain individual services not specifically set forth herein are available upon request at https://www.visionis.co/contact. When you create an account, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with Vision Infrastructure Solutions, we may collect a variety of information, including:
ACCOUNT INFORMATION - your account details, including email address, account status, and age.
CONTACT INFORMATION - Data such as name, email address, physical address, phone number, or other contact information.
PAYMENT INFORMATION - Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
TRANSACTION INFORMATION - Data about purchases of services.
GOVERNMENT ID DATA - In certain jurisdictions, we may ask for a government-issued ID in limited circumstances as required by law.
OTHER INFORMATION YOU PROVIDE TO US - Details such as the content of your communications with Vision Infrastructure Solutions, including interactions with customer support and contacts through social media channels
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we may not be able to provide you with services or respond to requests you may have.
PERSONAL DATA RECEIVED FROM OTHER SOURCES
We may receive personal data about you from other individuals, from businesses or third parties acting on your behalf, from our partners who work with us to provide our services and assist us in security and fraud prevention, and from other lawful sources.
For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.
USE OF PERSONAL DATA
We may use personal data to support our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. may also use personal data for other purposes with your consent.
We use your personal data only when we have a valid legal basis to do so. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact us for more information at https://www.visionis.co/contact.
We collect personal data necessary to support our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
To process transactions, we must collect data such as your name, purchase, and payment information.
We collect personal data necessary to respond to communications, reach out to you about your transactions or account, market our services, provide other relevant information, or request information or feedback. We may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these important notices.
We collect personal data necessary to protect individuals, employees, and Vision Infrastructure Solutions and for loss prevention and to prevent fraud, including to protect individuals, employees, and Vision Infrastructure Solutions for the benefit of all our users.
If you choose to personalize your services or communications where such options are available, we will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data.
We collect personal data necessary to comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Vision Infrastructure Solutions does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
Vision Infrastructure Solutions retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
SHARING OF PERSONAL DATA
We may share personal data with affiliated companies, service providers who act on our behalf, our partners, developers, or others at your direction. We do not share personal data with third parties for their own marketing purposes.
We may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services. Our service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they have fulfilled our request.
At times, we may partner with third parties to provide services or other offerings. We require our partners to protect your personal data.
We may share personal data with others at your direction or with your consent. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
PROTECTION OF PERSONAL DATA
We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure. For more information, contact us at https://www.visionis.co/contact.
MINORS AND PERSONAL DATA
Our services are not intended for individuals under the age of 18.
COOKIES AND OTHER TECHNOLOGIES
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. For further information, visit www.allaboutcookies.org. Our website, online services, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior, for security and fraud prevention purposes, for informing us about parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
If you prefer that we not use cookies, we provide you with the means to disable their use. If you want to disable cookies check with your web browser provider to find out how to disable cookies. Certain features of our website may not be available if all cookies are disabled.
We may use other technologies that help us achieve certain objectives. In some email messages, we may provide a “click-through URL” that links you to content on our website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
We generally treat data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, we may combine nonpersonal data collected from these technologies with other personal data we hold. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.
TRANSFER OF PERSONAL DATA BETWEEN COUNTRIES
Your personal data may be transferred to or accessed by entities around the world, including affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our services. Vision Infrastructure Solutions complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be. Control over your personal data may differ depending on where you live.
If you do not reside in the US, your personal data may be processed by Vision Infrastructure Solutions and other affiliated companies on behalf of the entity controlling personal data for your jurisdiction.
Personal data relating to individuals residing in the European Economic Area, the United Kingdom, and Switzerland is governed by the EU General Data Protection Regulation (GDPR). For persons residing in the European Economic Area, the United Kingdom and Switzerland, please refer to the EU General Data Protection Regulation Policy.
Personal data relating to individuals residing in California is governed by California Consumer Privacy Act. For persons residing in California, please refer to the California Resident Policy.
PRIVACY QUESTIONS
Vision Infrastructure Solutions takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are not satisfied with our response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances. When there is a material change to this Privacy Policy, we will post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.
California Resident Policy
CALIFORNIA PRIVACY DISCLOSURES
While the disclosures on this page are intended to assist California residents/customers in the first instance, they apply equally to any region where the specific service is offered.
CALIFORNIA PRIVACY RIGHTS
California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising their California privacy rights. Vision Infrastructure Solutions does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.
Vision Infrastructure Solutions provides notice of our privacy practices in our Privacy Policy. The Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether Vision Infrastructure Solutions discloses that personal information and if so, the categories of third parties to whom it is disclosed.
California consumers can exercise their rights directly or through an authorized agent by request by using our Contact Page.
If you do not have a Vision Infrastructure Solutions account, we will ask you for information that we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Vision Infrastructure Solutions, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights. If we delete your personal information, we will both render certain personal information about you permanently unrecoverable and also deidentify certain personal information.
DO NOT TRACK
Vision Infrastructure Solutions does not track its customers over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties cannot collect any other personally identifiable information from our website unless you provide it to them directly.
CALIFORNIA PRIVACY DISCLOSURES
To help California consumers make informed privacy decisions and compare practices across businesses, the State of California has created a common framework for businesses to talk about privacy. Vision Infrastructure Solutions is using that framework here to describe, for each category of personal information under California law, whether Vision Infrastructure Solutions collects that personal information, or shares or discloses it for a business purpose. Vision Infrastructure Solutions does not sell your personal information.
PRIVACY POLICY
Identifiers - Vision Infrastructure Solutions collects information that identifies you to provide you with services that you request. For example, Vision Infrastructure Solutions processes your name, email address, and billing address to process transactions. We may also process your mobile phone number to communicate with you. Vision Infrastructure Solutions discloses this information to our service providers who process the information on our behalf to help us perform a particular business purpose in accordance with our instructions. In some cases, Vision Infrastructure Solutions may provide this information to third parties for the business purposes requested by you.
Characteristics of protected classifications under California or federal law - California and federal laws provide protection against discrimination if you belong to a protected class. Protected classes include groupings based on race, ethnicity, or national origin; family status; and whether you have a disability.
Commercial information - Vision Infrastructure Solutions collects and maintains a record of your transactions, such as the services that you have purchased. Vision Infrastructure Solutions shares this information with our service providers for our business purposes, for example, to process transactions that you have requested. Vision Infrastructure Solutions also shares certain commercial information with third parties, such as credit card companies, in order to process your transactions.
Biometric information - Under California law, biometric information includes any physiological or behavioral characteristics that can be used to establish your identity, such as a fingerprint or an image of your face from which a faceprint can be created. Vision Infrastructure Solutions does not create or store faceprints of our customers.
Network activity information - Vision Infrastructure Solutions collects certain information about user activity on our electronic networks, such as how consumers interact with our website. We use this information to help determine what pages or features are popular or where our services could be improved. We may also use such information for marketing purposes with your consent or other applicable legal basis.
Geolocation data - Geolocation data at Vision Infrastructure Solutions is data that describes a consumer's precise location. Vision Infrastructure Solutions may collect information about your location to provide you services that you request, where data is stored for a short period on our severs to process your request
Audio, electronic, visual, thermal, or olfactory information - Vision Infrastructure Solutions does not collect information about your senses.
Employment / Education information - We collect any professional or employment or educational information that you share with us or direct others to share with or make available to us, such as the institutions that you attended and any professional degrees or certifications.
Inferences from your personal information to create a profile about your preferences - If you choose to personalize your services or communications where such an option is available, Vision Infrastructure Solutions will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal information.
Personal information described in Section 1798.80(e): - The California Consumer Privacy Act requires that we tell you whether we collect any personal information that is described in California Civil Code Section 1798.80(e). The Code section includes a broad variety of categories of personal information, such as name, contact information, physical characteristics, credit card or billing information, health or medical information, and more. Vision Infrastructure Solutions collects personal information described in Section 1798.80(e). Some of this information is already described in the categories above. Any personal information that Vision Infrastructure Solutions holds may also be used to comply with applicable law.
EU General Data Protection Regulation Policy
WHAT DATA DO WE COLLECT?
Vision Infrastructure Solutions collects the following data:
Personal identification information (name, email address, phone number, etc.)
HOW DO WE COLLECT YOUR DATA?
You directly provide Vision Infrastructure Solutions with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our services
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
Use or view our website via your browser’s cookies
HOW WILL WE USE YOUR DATA?
Vision Infrastructure Solutions collects your data so that we can:
Process your order, manage your account
Email you with special offers on other services we think you might like
If you agree, Vision Infrastructure Solutions will share your data with our partner companies so that they may offer you their products/services
[List organizations that will receive data]
When Vision Infrastructure Solutions processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
HOW DO WE STORE YOUR DATA?
Vision Infrastructure Solutions securely stores your data at [enter the location and describe security precautions taken].
Vision Infrastructure Solutions will keep your data for the time it deems necessary. Once this time period has expired, we will delete your data.
MARKETING
Vision Infrastructure Solutions may send you information about services of ours that we think you might like, as well as those of our partner companies.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Vision Infrastructure Solutions would like to ensure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access. You have the right to request Vision Infrastructure Solutions for copies of your personal data. We may charge you a small fee for this service.
The right to rectification. You have the right to request that Vision Infrastructure Solutions correct any information you believe is inaccurate. You also have the right to request Vision Infrastructure Solutions to complete information you believe is incomplete.
The right to erasure. You have the right to request that Vision Infrastructure Solutions erase your personal data, under certain conditions.
The right to restrict processing. You have the right to request that Vision Infrastructure Solutions restrict the processing of your personal data, under certain conditions.
The right to object to processing. You have the right to object to Vision Infrastructure Solutions’s processing of your personal data, under certain conditions.
The right to data portability. You have the right to request that Vision Infrastructure Solutions transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you exercise your rights and make a request under these provisions, we have one calendar month to timely respond to you. If you would like to exercise any of these rights, please contact us on our Contact Page.
HOW DO WE USE COOKIES?
Vision Infrastructure Solutions uses cookies in a range of ways to improve your experience with our website, including:
Keeping you signed in
Understanding how you use our website
WHAT TYPES OF COOKIES DO WE USE?
There are a number of different types of cookies, however, our website uses:
Functionality. Vision Infrastructure Solutions uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising. Vision Infrastructure Solutions uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Vision Infrastructure Solutions sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
HOW TO MANAGE COOKIES
You can set your browser to not accept cookies. The website: www.allaboutcookies.org provides information on how to remove cookies from your browser. Some of our website features may not function if you remove or block cookies.
PRIVACY POLICIES OF OTHER WEBSITES
The Vision Infrastructure Solutions website may contains links to other websites. Our privacy policy only applies to our website. If you click on a link to another website, you should read their privacy policy.
CHANGES TO OUR PRIVACY POLICY
Vision Infrastructure Solutions keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on December 19th, 2024.
HOW TO CONTACT US
If you have questions about Vision Infrastructure Solution’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us through our Contact Page.